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  • 11, Avenue General Bernheim, Etterbeek 1040, Belgium
  • +32 451 03 91 68
  • info@smoradigital.com

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    Privacy Policy

    Last updated: 4 November 2026

    This Privacy Policy describes how the website smoradigital.com, operated under the name Smora Digital, handles personal information. It applies to website visitors, people who send enquiries, and people who choose to request marketing updates. Details that require verification are identified below; this policy is not a claim that every technical compliance measure has already been implemented.

    1. Who to contact

    Business name used on this website: Smora Digital
    Contact address: 11, Avenue General Bernheim, 1040 Etterbeek, Belgium
    Email: info@smoradigital.com
    Telephone: +32 451 03 91 68

    Controller identification: The registered legal entity and enterprise/VAT numbers still require confirmation. See our Legal Notice. Please use the email above for questions about the controller or this policy.

    2. Information we may collect

    • Enquiries: name, email address, telephone number and any message or project details you choose to provide in a form or email.
    • Newsletter requests: an email address and information needed to record a subscription choice, where that functionality is active.
    • Technical information: IP address, browser or device details, timestamps, security events and server logs generated by hosting or site-protection systems.
    • Analytics and tracking data: information about visits, traffic sources and interactions where optional analytics or tracking tools are configured and lawfully used. The exact active tools and cookies require a technical review; see our Cookie Policy.
    • Client project details: information you give us to request a proposal or discuss digital marketing, SEO, advertising, WordPress or Shopify services.

    Please do not include passwords, payment-card details, medical information or other sensitive personal data in ordinary website contact messages.

    3. Purposes and legal bases

    • Responding to enquiries and preparing requested proposals: steps requested before a contract and, where applicable, legitimate interests in handling business correspondence.
    • Delivering agreed services: performance of a contract, where a contract exists.
    • Protecting the website against fraud, spam and misuse: legitimate interests in site security, subject to the required balancing assessment.
    • Keeping records required by applicable law: compliance with legal obligations.
    • Sending optional marketing emails: consent where required, which you may withdraw at any time.
    • Non-essential cookies and similar tracking: consent when required under Belgian rules. An installed analytics plugin does not, by itself, establish that tracking is correctly configured or consent-gated.

    4. Sharing and service providers

    Information may be handled by providers involved in hosting, website operations, form delivery, email communications, security, and analytics or advertising tools if enabled. These providers should receive only data needed for their purpose and be subject to appropriate safeguards. We do not claim to sell website visitors’ personal information. Specific vendor names, processor arrangements and data transfers are being verified and must be added when confirmed.

    5. International transfers

    Some technology or communication services may process personal data outside the European Economic Area. Where this occurs, an appropriate transfer mechanism and other safeguards required by applicable data-protection law should be used. Please contact us for information about any verified transfer arrangements relevant to your data.

    6. Retention

    We retain personal information only for as long as necessary for the relevant enquiry, relationship, security purpose or legal duty. Enquiry records are reviewed against whether follow-up remains necessary; client records may need longer storage for accounting and legal obligations; security logs should be kept only for justified periods. Exact category-specific periods require confirmation as part of the records-of-processing review.

    7. Your rights

    Depending on the circumstances, you may request access, correction, deletion, restriction, portability or object to processing. You can withdraw consent without affecting prior lawful processing. To make a request, email info@smoradigital.com. We may ask for reasonable identity verification before disclosing information. See Data Preferences.

    You can also complain to the Belgian Data Protection Authority or another competent supervisory authority.

    8. Cookies and third-party content

    This site uses WordPress and may include embedded services such as maps. Cookies, storage mechanisms or other tracking technologies may be used depending on site configuration. Refer to the Cookie Policy for categories and the outstanding consent audit. Links to third-party websites are governed by those websites’ policies.

    9. Children

    The website offers business and marketing information and is not intended to solicit information from children. If you believe a child has shared personal information with us, please contact us.

    10. Security and updates

    We seek to use proportionate technical and organisational safeguards, but no online service can guarantee absolute security. We may update this policy when our practices or legal requirements change; the date above identifies this version.

    Related pages: Cookie Policy · Data Preferences · Terms & Conditions · Legal Notice